FAQs

Do you ship all over the world?
Yes, we can ship to most countries and regions in the world. If your country or region cannot be delivered for special reasons, our customer service will contact you.

What are your terms of payment?
We accept PayPal and credit card payment orders via PayPal. For more information, please visit Payment Method.

How long will it take for my order to arrive?
The entire order processing time is 0 to 1 working days. Shipping time takes 3 to 7 working days. If you are in a remote area, transportation time may be extended.

Can I cancel my order?
Yes, you can cancel or change your order within 24 hours of placing it. Orders will not be cancelled if it takes more than 24 hours.

Where is my order?
After placing your order, you will receive an email with tracking information. It may take 3 to 5 working days after we receive your order.

Is your website secure?
It’s very safe. With built-in SSL level authentication, your information is secure to us, please feel free to browse and purchase.

What if I receive a faulty item?
We are very sorry if this has happened. We are willing to rectify all faults immediately. When you discover a problem, please contact us immediately (within 30 days of receiving your package) through the “Contact Us” section of our website.

Do you support exchange and return?
Yes, we accept returns. If you want to return the goods, please inform us within 30 days after receipt of the goods.

For more questions, you can contact us by the following method:
Tel:+86 167 2672 4838

Email: [email protected]

Address:Room 230, 2nd Floor, Archives Building, Songyuan Petrochemical Park, No.889, Shihua Street, Ningjiang District, Songyuan City, Jilin Province, China

(Please note that this address is not applicable for returns and exchanges, please contact our customer service for more information)